Quality (WP 6)

This work package aims to innovatively combine societal responsibility (SR) and quality principles and tools and to transversally integrate them in the project management activities, throughout the lifetime of EisAlp, in order to maximize the societal contribution of the project and to guarantee that the project results are timely, relevant, and feasible, reach the planned objectives and contribute to the sustainability of the project.


6.1 Develop quality and SR policies that will encompass objectives, implementation tools and responsible teams. The quality policy will be based on the principles of relevance, feasibility and     efficiency, whereas the SR policy will be based on the principles of stakeholder involvement, respect for human rights, transparency and ethical behavior.

6.2 Develop quality and SR dashboards based on OVI (Objectively Verifiable Indicators) for the project general results (defining the quality, quantity and delivery time for each output) and for the key SR measures that will be agreed and adopted by the project teams for each WP based on a set of SR indicators already developed by REPER21 based on GRI and ISO 260000. The quality instruments will be further agreed with the external evaluator whose audit will strengthen the team efforts to provide high quality results.

6.3 Periodical monitor the respect of the quality and SR OVI. The main tools used for the monitoring phase are periodical in situ visits and questionnaires. The monitoring phase will enable to develop and undertake corrective measures based on the discrepancies between the quality and SR policies and dashboards and the implementation realities that will support a constant improvement of the project developments and sustainability.

6.4 Assess the project’s success in terms of quality and SR based on the PCM criteria of efficiency, effectiveness, impact, relevance and sustainability. The project final quality evaluation will be preceded by a final quality evaluation report that will encompass a specific section of societal responsibility describing the applied SR measures.

WP 6 addresses directly the project team but indirectly the target groups, especially through the quality component. In order to involve them, specific satisfaction questionnaires will be developed and applied whose results will represent valuable inputs for the quality policy. Moreover, a specific section on the project website will encourage the permanent feedback from the project beneficiaries.


•    Guide for a Sustainable Project Brochure: download pdf